on 27-03-2015 10:51
I am the main contact for our business account with O2. I have requested a PAC code for one of our numbers but the business desk (202) have been unable to provide it. I keep getting transferred to our account managers voicemail and having to leave a message. I have left several messages, sent several emails and called the business desk several times, each time I'm told our account manager will contact me.
The user of this number leaves the business on Monday so would like to start the porting process over the weekend, but without a PAC code we are stuck. I know O2 have 48 hours to provide a PAC code.
What can we do to get this moving? I don't think it is fair that our account managers lack of response should cause us these issues. Surely the retentions team could just issue a PAC code? Is there anyone else I can contact as the retentions team just keep telling me they will ask the account manager to get in touch.
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on 27-03-2015 10:55
Have you tried business customer service on 8002?
on 27-03-2015 11:01
Ideally your account manager will be able to provide the PAC but as he hasn't got back to you, Business customer customer services should be able to provide it.
Essentially, it is no fault of yours that your account manager hasn't replied to you and a PAC must given upon request within 48 hours.
Ring customer services and "demand" they provide a PAC
on 27-03-2015 11:07
Also, without trying over complicate the issue, is the number you are trying to port out the parent/leader number on your Business plan?
If so, that may be the reason why they keep directing you to your account manager so that a leader/sharer swap can be processed.
on 27-03-2015 12:58
Good news and thanks for updating