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Anonymous
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Accepted Solution

paperless bills

I understand why paperless bills are a good idea but I require a printed version for my accounts. Please could you add a simple print button on the page where we view our latest bill. Preferably that will then let us print our basic bill using just one page.

Posts: 100,485
Topics: 767
Registered: ‎14-01-2013

Re: paperless bills

[ Edited ]

Hi @Anonymous 

It is a bit of a faff ...but MyO2 requires you to do it this way

You can print your bills..

View your latest bill in My O2

Scroll down to see 6 previous bills and click on the one you want

Scroll down to the bottom of that bill and click on View and print older bills

PS..this is a customer to customer forum by the way...so welcome..Smiley Wink

 

 

*The Game Is On*

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Posts: 84,432
Topics: 580
Solutions: 4,303
Registered: ‎04-01-2009

Re: paperless bills

A print button....how novel Smiley Wink

Seriously, in this day and age, how difficult would that be to implement? Come on O2, sort it.

Posts: 100,485
Topics: 767
Registered: ‎14-01-2013

Re: paperless bills


@jonsie wrote:

A print button....how novel Smiley Wink

Seriously, in this day and age, how difficult would that be to implement? Come on O2, sort it.


Agree with that...it is so easy to print other stuff off quickly.....(I do it with all online shopping to keep track of everything I have bought)  Smiley Tongue....and there is always a print button on the checkout page to allow me to do this

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Former Staff
Posts: 11,576
Registered: ‎13-08-2012

Re: paperless bills

[ Edited ]

Hi guys,

 

I've fed this back to the team and will let you know of any news on this. Thanks for raising this concern

Are there any other ages that anyone thinks could benefit from a 'Print this' button?

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Anonymous
Posts: 0

Re: paperless bills

I completely agree, On the new dashboard I can't print my current invoice and can't even view previous ones. Trying to do our VAT return today and it's causing me major hassle, have just had to contact O2 to ask them to email me copies across, now have got get my partner to go through the same ordeal to get his 

Crazy

Former Staff
Posts: 11,576
Registered: ‎13-08-2012

Re: paperless bills

Hi guys,

 

Does the below help?

 

  1. Click Bills in the navigation menu
  2. Click “View latest bill”
  3. Scroll down the page and click “View latest detailed usage and charges”

printing option 1.jpg

 

  1. Scroll down the page and click “Download and print latest bill”

printing option 2.jpg

 

  1. Scroll down and click “Download PDF bill”

prinitng option 3.jpg

 

  1. In case you want to print older bills, from the Bills page, select the bill from “View and compare your bills” and follow the same process.

 

 

 

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Get involved:
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Posts: 13,412
Topics: 83
Registered: ‎14-01-2014

Re: paperless bills

Number 6 should be between number 2-3



Posts: 13,412
Topics: 83
Registered: ‎14-01-2014

Re: paperless bills

5 sorry



Posts: 84,432
Topics: 580
Solutions: 4,303
Registered: ‎04-01-2009

Re: paperless bills