Overdue

[Sarah66]

Hi I wasn’t contacted about my direct debit not being taken from last months payment. 

So these funds have now gone elsewhere as I wasn’t aware that they hadn’t been taken out my account 

I’m now being threatened to have my phone shut of if I don’t pay this 

as well as this I’m struggling with  work because of a car accident I was in but I now have a job that pays monthly but due to the Date it won’t arrive till end end of this month now.

also I was told I could have a student discount and I haven’t had that the whole time I’ve had this new contract. I was told it won’t apply for the first month but will after but it hasn’t 

so I can’t afford the bill till end of month 

[gmarkj · Accepted solution]

Hi @Sarah66 

This is a customer community so we won't be able to help with your problem.

If you have any  queries about your bill you need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am