Overdue

[Angel69]

I am over due my bill. I am vulnerable and need to stay connected for calls from counselling and doctor can I not get a web chat?

[Cleoriff · Accepted solution]

@Angel69 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am