Solved: Overcharged

SueLewis4tc · ‎16-02-2021

I understand o2 have been ordered to refund customers they have overcharged. How do I find out if this applies to me?

MI5 · ‎16-02-2021

O2 will have to contact all customers with effected accounts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-02-2021

@SueLewis4tc

O2 will have to contact all customers with effected accounts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Chris_K · ‎17-02-2021

@SueLewis4tc wrote:
I understand o2 have been ordered to refund customers they have overcharged. How do I find out if this applies to me?

The vast overwhelming majority of customers were not impacted by this, and the billing error only applied in very specific circumstances when leaving our network. Since discovering the error ourselves we took proactive steps to identify and refund impacted customers for any extra charges they paid.

If you had no contact from us regarding this then you can assume you were not impacted by this and not due any refund.

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