Solved: Over payment

David36 · ‎19-06-2022

I’ve checked my bill and I have been paying massively over my agreed contract,

when looking deeper, it says iTunes charges…. Which I don’t have any! I have checked and checked again, I have no iTunes subscriptions to the amount you have been charging me

I want this dealt with now

MI5 · ‎19-06-2022

@David36

O2 only bill you the charges passed from Apple.

You need to address the issue with Apple in order to get refunded.

O2 won't refund without approval from Apple.

https://support.apple.com/en-gb/itunes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎19-06-2022

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

(or the specific Payment management number 0800 902 0217 )

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-06-2022

@David36

O2 only bill you the charges passed from Apple.

You need to address the issue with Apple in order to get refunded.

O2 won't refund without approval from Apple.

https://support.apple.com/en-gb/itunes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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