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Over charged payment

RachelAnderson
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I've been charged extra for purchasing things off of itunes which I do not own an acccount
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Cleoriff
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@RachelAnderson 

Very strange. Is there anyone living with you who could have made these purchases without your knowledge?

I understood that enabling charge to mobile iTunes required a verification code to be entered on the iPhone?

If you don't understand how these charges have been made then you need to contact O2 to check your account. All numbers to call are here Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106437 Posts
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@RachelAnderson 

Very strange. Is there anyone living with you who could have made these purchases without your knowledge?

I understood that enabling charge to mobile iTunes required a verification code to be entered on the iPhone?

If you don't understand how these charges have been made then you need to contact O2 to check your account. All numbers to call are here Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 4
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RachelAnderson
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Hi id like to change my payment date
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Cleoriff
  • 106437 Posts
  • 790 Topics
  • 5491 Solutions
Registered:

@RachelAnderson 

You need to call O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket
Message 4 of 4
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