Outstanding query

Sharron0907 · ‎21-01-2021

I'm trying to order an Apple Watch but it's telling me I have an outstanding query on my account can you please help me with this have rung 02 customer service and got no help at all

MI5 · ‎21-01-2021

@Sharron0907

You'll need to call customer service I'm afraid.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎21-01-2021

@O2Waqas or @Thomaso1 can you please look into this and advise @Sharron0907?

I DO NOT WORK FOR O2

O2Waqas · ‎21-01-2021

Yes certainly @Bambino Thank you for the tag

@Sharron0907 Apologies you're experiencing issues ordering the apple watch, I will send you a private message so we can look into this further

Thanks

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