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Our network's very busy in this area

Alun
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Hi,

I've been having issues sending and receiving text messages today - when I check my postcode on the "My Networks" app, it tells me that "Our network's very busy in this area"

 

Does this mean there is a fault or there isn't?

 

or should I go through any other steps before I report it - I'm a pay monthly customer with a Samsung s9

 

Thanks

 

Alun

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Alun
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Did a backup and a factory reset and all seems to be working!

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adamtemp64
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If it says busy it is congestion and not a fault until they can increase capacity in that area it will not improve !

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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@Alun what you would most likely find is a fault with a nearby mast which is putting extra stress on the next working one, so it will be working at reduced capacity.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Alun
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Thanks - is there any way I can check for particular reports as the message I get doesn't really tell me anything?

 

Alun

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MI5
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Try putting in a more generic search term or some other local postcodes
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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adamtemp64
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@Alun I get that message a lot in tourist hotspots in London all the time even early in the morning ( i drive to London 4 times a week)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Alun
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OK - this might be a slightly different issue - swapped the sim to another mobile and I can send texts easily enough - the only thing I did yesterday was to reset all app permissions... to fix an issue I was having.

 

Do you think there is something I've not give permission to?

 

I use next SMS and that has all the permissions...

 

Alun

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MI5
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Have you tried the SIM back in the S9 as it might have just been a build up of static on the SIM which is known to cause sms issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Alun
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In the s9, sim still doesn't send text messages - calls work fine...

 

Alun

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Alun
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Did a backup and a factory reset and all seems to be working!

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