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Orders keep getting cancelled

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Anonymous
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on ‎10-10-2012 00:16

on ‎10-10-2012 00:16

I took out a new 02 pay monthly contract when the iPhone 5 was released and I want to take out another for my partner,I have ordered one twice now and my order keeps getting cancelled! Can anyone explain why please? I don't have credit issues?
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Anonymous
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on ‎11-10-2012 23:23

on ‎11-10-2012 23:23

Your almost guaranteed to fail credit check if you try to keep ordering in short space of time. Speak to credit referrals team they can over turn credit checks.

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perksie
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on ‎10-10-2012 01:12

on ‎10-10-2012 01:12

Ordering two new contracts in quick succession may have created a credit issue.

 

You could ask to speak to the Credit Referrals team to see if they can advise you.

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macblank
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on ‎11-10-2012 21:34

on ‎11-10-2012 21:34

Often if u get credit checked more than once a fortnight u can fail JUST for that reason.
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Anonymous
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on ‎11-10-2012 23:23

on ‎11-10-2012 23:23

Your almost guaranteed to fail credit check if you try to keep ordering in short space of time. Speak to credit referrals team they can over turn credit checks.
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Anonymous
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In response to Anonymous

on ‎13-10-2012 12:01

on ‎13-10-2012 12:01

I sent of an email last week to the credit referrals team last weekend, after being rejected for an additional contract, even though I have a perfect credit rating with Experian. 

 

A week later im still waiting on a reply, so don't expect an instant response.

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