Ordered from 3rd party Mon 21st, application was referred. Not heard a thing since, no emails etc?!?

[C42Ellis]

Got the below email at the time. Have spoken to 3rd party twice since. They asked me to speak to O2 referrals (gave me my credit reference No.) and put me through to 02 Customer Services. Customer Services said they couldn't find a record of me, and I needed to take it up with 3rd party. I'm literally at a loss. Any suggestions?! At the moment I'm £200 down and nothing to show for it. 😞 Is it worth trying to email referrals or something? (I think I might know why there was a referral-I put joint owner of house as I'm married but mortgage is in husband's name only so in hindsight probably wrong but that doesn't help me right now!) Order Email: We have submitted your account application with O2 who have advised that the application is referred.

This is nothing to worry about as this is quite common and just requires an agent at O2 to manually assess your application which will take a little longer.

You do not need to contact us or O2. O2 will respond to us with a decision for you within their agreed response time of 2 working days. Once we have received a decision on your application you will receive an email confirming your status update.

[MI5 · Accepted solution]

@C42Ellis 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

You can also email or fax:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[C42Ellis]

Many thanks for all the info. When I spoke to a lady at 02 Customer Services she said she couldn't find any record of me and couldn't help. I will try the other avenues tomorrow. It's getting frustrating!!!!

[MI5]

@C42Ellis 

CFR may be the only ones with any visibility to your order until it's approved.