Ordered a new SIM but it hasn't been processed

[Swishyfishy]

I ordered a second SIM for my partner on the 13th November and it still hasn't been processed.  I've chased twice through the online chat with customer services and each time they tell me they have sent a note to the team actioning my order, and that I will get an update in 24hrs, but then nothing happens.  Not sure what my next course of action should be?

The order number is:

[Removed]

[Cleoriff · Accepted solution]

Hi @Swishyfishy 

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255