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Order stuck in basket

Rm0
Level 1: Joiner
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on ‎17-09-2024 22:15

on ‎17-09-2024 22:15

Ordered an upgrade but order stuck in basket saying credit check being checked and will be progressed in 24hrs. Ordered Sunday and no update. Chat help is useless and struggling with phone call. Any ideas?

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MI5
Level 94: Supreme
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on ‎17-09-2024 22:22

on ‎17-09-2024 22:22

@Rm0 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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