Order [removed] - SIM has not arrived

[O-2-Name]

Hi, i placed my order on Wed 26th June and was advised by email on Thu 27th June that the order was being shipped. I still haven't received the SIM and you have started billing me for it already. Furthermore, it now won't be here in time for my son to travel to Europe, so i will be paying extra to his current provider for roaming.  Not a good start, O2.

[mod edit: we've removed some order details as these posts are publicly viewable. Thanks 🙂]

[MI5]

@O-2-Name 

Probably stil in the post.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[O-2-Name]

Thanks for your reply, MI5   Perhaps it went missing with some postal ballots   Or, more likely, a glitch with the order management system - i'm an existing customer moved over from Virgin and was adding an extra SIM only deal.  I called the 03 support number and the [very] helpful chap has logged a replacement-SIM request which he thinks will likely arrive Monday 🤞

[MI5]

Good luck mate.

[O-2-Name]

👍  To my surprise, the replacement SIM arrived an hour ago (Saturday midday) - talking to a human really does work !  Onwards and SIMwards ...