Order processing

[Jayrocca]

Placed a order for a SIM only deal on 1st April. 13 days later still no SIM card and ZERO updates or communication from O2?

Are they usually this poor?

I signed up to Vodaphone and had the SIM within 3 days and was live on day 5 which also included porting my old number across.

Any help would be appreciated.

[O2Stacey]

Hi @Jayrocca 

Unfortunately we cannot access orders or accounts from the community forum. You would have to try contacting O2 customer services in regards to this. I appriciate its difficult to at the moment but please persevere.

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

https://www.o2.co.uk/covid-19

Stacey  

[Jayrocca]

So it turns out you have to complain to get a answer. The order was apparently cancelled and they don’t know why? They will come back to me and let me know.

So 4 weeks later, still no SIM card, a reduced credit score for the search O2 performed and no one can really tell me what’s happened or not happening.

I can’t have another search on my credit file so I’m stuck with waiting for O2 to sort.

How can something so simple go so wrong?

[jonsie]

Very easily with O2. When things go wrong no one will take the time to sort it properly. Phone down and on to the next call!