cancel
Showing results for 
Search instead for 
Did you mean: 

Order processing

Laurac
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I’ve ordered a phone to be delivered tomorrow and had all the emails which are the 4 legal documents the pre contract credit, the pay monthly terms and conditions, phone plan consumers credit agreement, and key information for o2 refresh and also the your all set full steam ahead and my item is still down as order processing is this normal? Don’t want to be staying in all day for nothing, I’ve also been given the phone number for the phone already. Can someone explain to me what happens next. Thank you ☺️ 

Message 1 of 4
2,683 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Laurac 

The next step is your dispatch email which can arrive at anytime before midnight, assuming that O2 have stock to ship out to you.

If not you need to call tomorrow to check.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 4
2,681 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Laurac 

The next step is your dispatch email which can arrive at anytime before midnight, assuming that O2 have stock to ship out to you.

If not you need to call tomorrow to check.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
2,682 Views

IslandLine
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I'm also having the same issue. Ordered an iPad yesterday before noon and it says Next working day delivery on the website if ordered before midnight. I still have not received Dispatch email and nothing's showing on My O2 even though it says on the email. 

 

20**Personal info** StandardDelivery £0.00

Message 3 of 4
2,648 Views

Cleoriff
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@IslandLine 

Follow the advice given above and contact the sales team.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 4
2,632 Views