cancel
Showing results for 
Search instead for 
Did you mean: 

Order of new contract and its being out of stock

EW1234
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I have yesterday as a new customer ordered a phone on pay monthly contract paid for it to be delivered today, paid additional postage. But then have email to say out of stock and your doing everything you can to get this phone to me. I'm wondering how do I track the progress of this and when I will I be likely to recieve it my old contract runs out on the 15th Sept so needing it for then. Also when will my contract payments start from as for obvious reasons I'm not using the contract currently. 

Message 1 of 2
92 Views
1 REPLY 1

madasaf1sh
Level 56: Guvnor
  • 3755 Posts
  • 26 Topics
  • 891 Solutions
Registered:

@EW1234 

 

The only people who may be able to tell you is customer services on 0344 809 0202 . Unfortunately the lack of HGV drivers and flight cargo issues, then stock is slow at coming into places... 


Your contract will start when the phone is delivered to you, so you are not paying for a service you can't currently use

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
88 Views