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Order of new contract and its being out of stock

Level 1: Joiner
  • 1 Posts
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Hi I have yesterday as a new customer ordered a phone on pay monthly contract paid for it to be delivered today, paid additional postage. But then have email to say out of stock and your doing everything you can to get this phone to me. I'm wondering how do I track the progress of this and when I will I be likely to recieve it my old contract runs out on the 15th Sept so needing it for then. Also when will my contract payments start from as for obvious reasons I'm not using the contract currently. 

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Level 56: Guvnor
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The only people who may be able to tell you is customer services on 0344 809 0202 . Unfortunately the lack of HGV drivers and flight cargo issues, then stock is slow at coming into places... 

Your contract will start when the phone is delivered to you, so you are not paying for a service you can't currently use

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts

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