Order not confirmed

[Anonymous]

Hi guys

I placed an order this morning 02 have taken my money from my account but I have not had any confirmation that my order has been accepted . I spoke to live chat who have confirmed that it has been accepted. I asked if it had passed all credit checks etc and she said that first it would be dispatched then they would do credit checks. This seems a bit strange to me. How long does it normally take to get confirmation of acceptance to the network and recieve a tracking number?

[Cleoriff · Accepted solution]

Hi @Anonymous It is the weekend  therefore it may take a while to update in My O2. Keep an eye here. Something should be showing by Monday http://www.o2.co.uk/myo2

Incidentally you can track your order here http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[Anonymous]

Don't believe live chat. You have to pass the credit check first before they dispatch the phone. I assume you will get the confirmation emails once you have passed the credit check

[Anonymous]

Thanks that's what i thought. I called customer services who have said all is ok so hopefully should get my phone on Monday

[Anonymous]

That's good to hear @Anonymous do come back & tell us what you think of your new phone 

[Cleoriff]

Thats good news @Anonymous Enjoy it when it arrives.:smileywink:

[Curr946]

Normally the checks are instant, but online might be different.