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Order has disappeared

Terr263
Level 1: Joiner
  • 1 Posts
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on ‎10-10-2023 12:03

on ‎10-10-2023 12:03

I placed an upgrade order at then of September and just went to check the tracker to see when phone coming ( knew there was a delay on them) my order had disappeared from my account. Is this normal whilst phones are outstanding or do I need to go through the whole thing again? No agents available to speak too doesn’t help matters 

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Enlli
Level 69: Guiding Light
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on ‎10-10-2023 12:11

on ‎10-10-2023 12:11

You will have to talk to Sales, I'm afraid

Sales team, you can call them on 0800 081 0255

 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

 

Or Message them on
(Facebook) (https://o2uk.co/O2CFB) 
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,,
They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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