Order gone missing?

[AlexJB95]

I ordered a new pay monthly phone yesterday with in-store collection.  The webpage said it would be available same-day, but I still don't have my confirmation today, and the order status says "processing".  What is going on?  

I'm minded to cancel and buy SIM-free from another retailer as I have no idea how long the wait will be & O2 customer service have been completely unhelpful today. 

[madasaf1sh]

@AlexJB95 

You will need to ring the sales team on 0800 081 0255, as you could have failed the credit check, or it has been referred for a manual credit check... but no one on here can help you...

[Oxonian]

@AlexJB95 

You could consider buying direct from a manufacturer.

For example, Samsung have some excellent deals at the moment. 

[AlexJB95]

Thanks everyone - I went to the store, apparently the local store was slow in 'accepting' the order which would release it to me

[Oxonian]

@AlexJB95 

Glad you are sorted - hope that you new handset lives up to expectations. 😀