Order confirmation and Mastercard claim

[Gazcanuk76]

I recently upgraded and have received my handset. But I have not received any kind of confirmation email giving me confirmation of my order or how to claim for my preloaded £200 Mastercard. I updated my email address when I was processing the order had this caused a system issue? I can only sign in to My O2 using my original email address yet the pre-contract paper work was sent through to my new email address. Could someone please assist? Many thanks. 

[madasaf1sh · Accepted solution]

@Gazcanuk76 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Also note that the Mastercard information comes via email and text 14 days after your upgrade.

[MI5]

@Gazcanuk76 

See FAQ's here https://www.o2redeem.co.uk/About/FrequentlyAskedQuestions