Solved: Re: Order cancelled - Page 2

Anonymous · ‎17-10-2016

Can anyone help regarding an online order?

Anonymous · ‎17-10-2016

They have had an extra 7 days?

MI5 · ‎17-10-2016

And you said it was still in store?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-10-2016

Yes

Cleoriff · ‎17-10-2016

Bottom line...your daughter didnt bring any ID with her.

Veritas Numquam Perit

MI5 · ‎17-10-2016

So to cancel now is been dispatched it has to be booked back in by o2.
You need to tell the store to return it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-10-2016

My daughter bought it for Xmas surprise well some surprise eh if she needed id to collect it eh? What if it got delivered would delivery driver wanted to see named contact to deliver it !? Don't think so

MI5 · ‎17-10-2016

Not if delivered to your registered address but anyone could walk into a shop and ask for it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-10-2016

You really do need to go instore and tell them to return it. Once returned it may lie around in the delivery area for a couple of days before it's scanned back into stock and the order cancelled. Unfortunately as we have found with O2, it's always down to the customer to do the chasing.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎01-11-2016

Sent back to 02 on 20/10/2016 still no refund? Can anyone help?

MI5 · ‎01-11-2016

Only CS can assist you
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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