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Order cancelled

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Anonymous
Not applicable

on ‎17-10-2016 19:30

on ‎17-10-2016 19:30

Can anyone help regarding an online order?
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Cleoriff
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on ‎01-11-2016 17:57

on ‎01-11-2016 17:57

As advised above ring CS...Until the device is scanned back into their system they wont have the info that it's been returned..

Veritas Numquam Perit

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Anonymous
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on ‎15-11-2016 14:17

on ‎15-11-2016 14:17

2nd November returned to 02 store still no refund what a disgrace !!!
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Anonymous
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on ‎15-11-2016 14:17

on ‎15-11-2016 14:17

O2 warehouse to be exact
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Anonymous
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on ‎15-11-2016 14:25

on ‎15-11-2016 14:25

Why doesn't no one reply on here or twitter!!!
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MI5
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on ‎15-11-2016 14:50

on ‎15-11-2016 14:50

This isn't CS I'm afraid.
If you want to talk to CS these are your options http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎16-11-2016 18:48

on ‎16-11-2016 18:48

DAY 14 still no refund online chat unavailabe. on hold for ages so thats no good!!! any suggestions !!!

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Cleoriff
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‎16-11-2016 18:54 - edited ‎16-11-2016 19:05

‎16-11-2016 18:54 - edited ‎16-11-2016 19:05

No more advice really @Anonymous unless you wish to make a complaint...though that will still require you to contact CS http://www.o2.co.uk/how-to-complain

Not sure if @Toby (head of community) could help?

Veritas Numquam Perit

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MI5
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on ‎16-11-2016 19:03

on ‎16-11-2016 19:03

Complaints or email the ceo's office.

Nothing else we can do here for you I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Toby
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on ‎17-11-2016 10:37

on ‎17-11-2016 10:37

Hi @Anonymous,

Sorry to hear you're not happy. Feel free to PM me and we can have a chat about it.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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