This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Order cancelled

Go to solution
Anonymous
Not applicable

on ‎17-10-2016 19:30

on ‎17-10-2016 19:30

Can anyone help regarding an online order?
Message 1 of 29
3,283 Views
0 Kudos
28 REPLIES 28

Go to solution
Cleoriff
Level 94: Supreme
In response to MI5
  • 122832 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

on ‎01-11-2016 17:57

on ‎01-11-2016 17:57

As advised above ring CS...Until the device is scanned back into their system they wont have the info that it's been returned..

Veritas Numquam Perit

Girl in a jacket
Message 21 of 29
1,165 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎15-11-2016 14:17

on ‎15-11-2016 14:17

2nd November returned to 02 store still no refund what a disgrace !!!
Message 22 of 29
1,123 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎15-11-2016 14:17

on ‎15-11-2016 14:17

O2 warehouse to be exact
Message 23 of 29
1,122 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎15-11-2016 14:25

on ‎15-11-2016 14:25

Why doesn't no one reply on here or twitter!!!
Message 24 of 29
1,119 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

on ‎15-11-2016 14:50

on ‎15-11-2016 14:50

This isn't CS I'm afraid.
If you want to talk to CS these are your options http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 25 of 29
1,113 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎16-11-2016 18:48

on ‎16-11-2016 18:48

DAY 14 still no refund online chat unavailabe. on hold for ages so thats no good!!! any suggestions !!!

Message 26 of 29
1,093 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to Anonymous
  • 122832 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

‎16-11-2016 18:54 - edited ‎16-11-2016 19:05

‎16-11-2016 18:54 - edited ‎16-11-2016 19:05

No more advice really @Anonymous unless you wish to make a complaint...though that will still require you to contact CS http://www.o2.co.uk/how-to-complain

Not sure if @Toby (head of community) could help?

Veritas Numquam Perit

Girl in a jacket
Message 27 of 29
1,090 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

on ‎16-11-2016 19:03

on ‎16-11-2016 19:03

Complaints or email the ceo's office.

Nothing else we can do here for you I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 28 of 29
1,085 Views
0 Kudos

Go to solution
Toby
Former Staff
In response to Anonymous
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

on ‎17-11-2016 10:37

on ‎17-11-2016 10:37

Hi @Anonymous,

Sorry to hear you're not happy. Feel free to PM me and we can have a chat about it.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 29 of 29
1,054 Views
0 Kudos
Top Kudoed Authors
View All
Top