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Level 1: Joiner
Posts: 1
Registered: ‎19-02-2019
Accepted Solution

Old number

Filled in pac form but still unable to use old phone number on my new phone.

Posts: 87,534
Topics: 530
Solutions: 11,114
Registered: ‎04-04-2012

Re: Old number

Hi @Chips did you follow the help here ?

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

If so and you're still having problems, give cust service a call http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,627
Registered: ‎23-07-2014

Re: Old number

Let us know how you get on with this @Chips, any help from the advice above by @MI5? Smiley Happy

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