Old number still not transferred

[Stoff]

Hi, 

When I moved over to O2 I sent my PAC code from Three to keep the existing number. That never happened and now after trying a further 2 times online, I'm still on the new number. ANyone know how to get this sorted? Cheers 

[MI5]

@Stoff 

Give customer service a call.

Numbers to try here Guide: Coronavirus Community Help and Support 

[mrsmartin]

‘Customer service’ just cuts me off - I’m going to cancel my direct debit at this point. I can’t use the new tariff because the number I’m transferring is my husbands work number so I’m paying for that and pay as you go. Not happy

[MI5]

---

@mrsmartin wrote:
‘Customer service’ just cuts me off - I’m going to cancel my direct debit at this point. I can’t use the new tariff because the number I’m transferring is my husbands work number so I’m paying for that and pay as you go. Not happy

---

As frustrating as it is, I would not recommend cancelling your DD unless you want your credit rating ruining for the next 6 years. 

[madasaf1sh]

@mrsmartin

You may have luck trying live chat which if available (agent available and online) can be found by going to https://www.o2.co.uk/contactus and a pop up should appear on screen.

The problem could be Three not wanting to release the number, so i would check all bills at Three are upto date and they havent closed down the account.