Old number not updating

DundeeYuss · ‎21-08-2020

I’ve moved over from Virgin, entered my pac code during the process. Got my new sim 2 days ago but the new number has not transferred yet. What should I do? I can’t get through to customer service.

jonsie · ‎21-08-2020

You need to submit the form again or persist trying to get through @DundeeYuss

It is unlikely to be one now before Monday or Tuesday as ports don't get done over the weekend

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-08-2020

@DundeeYuss

How to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎25-08-2020

Hi @DundeeYuss , let us know how you're getting on with this one - did you get your number ported ok in the end or do you still need help?

O2

Old number not updating

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...

My bill

Port date for moving number