O2/travel

[Kwataon]

I am travelling outside of Europe and when I switched my phone on I received a text message stating that I was signed a to o2.co.uk/travel at 5 GBP per day. I switched the phone off as I was only using an app but now see I’ve been charged 5 pounds to receive one text message. How do I switch this off and get my money back from 02?

[Cleoriff · Accepted solution]

Hi @Kwataon All info re O2 travel here.Charges are country and tariff dependent

https://www.o2.co.uk/shop/international/using-phone-abroad

Just to add....O2 Travel is available on Pay Monthly. 120 minutes, 120 texts and data for £4.99 a day.

Please read the whole thread and you will be able to see the full range of charges

[MI5]

You need to contact customer service on the free number on link to switch off travel http://www.o2.co.uk/contactus

[darrengf]

@Kwataon

The reason why you will have been charged the £4.99 charge is not for receiving the sms, they are free to receive world wide.  But the use of Data.  Unless you had Roaming switched of by default, as soon as you connect to a foreign network you will have also used data.

you mentioned that that you used the app, this uses data to get info back.

Even if you were connected to WIFi.  It still uses data in the background before getting the connection.

o2 may give you the refund, but that will be up to them.  But I bet the Data was the cause

[jonsie]

Almost certainly @darrengf and customer service can see how long the data connection lasted. If it was a very short while and data was not used again for the rest of travel they are more likely to refund.