O2 signal downgrade since phone upgrade

[snapman]

Hi all,

I held onto my Galaxy S5 for many years until I had to give up the ghost and decided to upgrade.

I always had a great O2 signal at work on my galaxy S5 (4G), but since I've upgraded to the latest and greatest S20, my signal has been so dismal in the same position it's embarrassing. I know it's 5G ready, but I've no 5G in my area, 4G is the norm, but I'd have thought this phone would've romped through 4G where I am no problem!

[MI5]

tbh the s20 is a bit rubbish.

[Cleoriff]

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@MI5 wrote:
tbh the s20 is a bit rubbish.

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It appears to be. We have had so many complaints about it on here. So pleased my grandson decided to go for the Note 10 which he absolutely loves and has given him no issues whatsoever.

[snapman]

I don't think the phone is rubbish tbh, I honestly think it's a good piece of kit, it's just why the O2 signal is worse from the same position it sits where the S5 sat at my work, with no difference in my working environment.

The fingerprint scanner is a bit dubious though I'll have to say. My S5 was more reliable.

[Cleoriff]

Samsung flagship phones are usually unbeatable. I don't own the S20 but as said, there are numerous posts on here from people who are complaining about it.

[viridis]

Because it was designed with form over function.
S20 is a complete let down tbh.

I'd recommend the note 10 series over it any day.

[O2Tracey]

Have you tried switching the settings to 4G only and not 5g to switch to 4G when no signal, sometimes that can make a difference. If that don't work try a SIM swap, if you had a new SIM sent with your new phone text SWAP to 20220 from your current SIM and follow what they text back, or you can go into store (England or northern Ireland at the moment) and get a new SIM. Take your photo I'd and your phone in case you need it