O2 says iv used 40gb of data in one day

[Anonymous]

Got an alert through saying my data usage is nearly up? I had used 1.5 gb of data in 4 days... now its saying iv used 41.5gb since yesterday.

Iv not done anything different.

[Glory1]

Good morning @Rwylynch12.

Have you checked your data usage in Myo2?

Link here https://www.o2.co.uk/Myo2

If you can't see anything that would explain the 41.5gb usage, then I suggest you speak to customer services to ask them to look into it - https://www.o2.co.uk/contactus.

Hope you solve the mystery but please do come back if we can be of any further help. And welcome to the forum.

[MI5]

Is this on an iPhone?
Any recent tariff changes or upgrades etc?

[Anonymous]

This is on Samsung

[Cleoriff]

Have you checked your phone to see what appears to be using the data? Also, as suggested above. check in My O2 http://www.o2.co.uk/myo2.

Other than that ....you will need to call customer services for an explanation...

[Marjo]

Good morning @Anonymous! 

That's a big increase indeed!  Did you manage to find out what was eating your data with the advice above from our helpful members? Please let us know!

[viridis]

Bet it's pro rata under a new upgrade or connection