O2 refund followed by debt collection

Katharv · ‎21-01-2026

I cancelled my contract and paid my final bill. O2 refunded the amount that I paid. Now I’m being chased by a debt collection agency for the same amount. Has anybody had any luck resolving this? I feel it is grossly unfair to ruin someone’s credit rating over their own error. I emailed the complaints department and have not had a response.

MI5 · ‎21-01-2026

@Katharv

Complaints can take up to 8 weeks.

Nothing else you can do except wait for a response.

Code of practice and escalation if needed here Customer Complaints Code

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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