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O2 refresh renewal and credit check

Mckay007
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Current on the refresh contract when this expires and I want to swap my phone contract due to expire March. Will I need a credit check. Gone through split and cause issues with credit
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Anonymous
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Hi @Mckay007 if it’s a straight upgrade then you won’t need a credit check but if it’s a new contract then yes you will

View solution in original post

Message 2 of 9
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Anonymous
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Hi @Mckay007 if it’s a straight upgrade then you won’t need a credit check but if it’s a new contract then yes you will

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Mckay007
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Sorry being bit stupid, with straight upgrade will I get new phone. Happy with current tariffs etc
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MI5
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When you upgrade you take a new phone with a new tariff, so you won't be able to keep your current tariff.
No credit checks if you do this upgrade directly with O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mckay007
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So even through I’m on o2 refresh I can let my original deal expired without taking advantage of upgrade on us. I can then upgrade with new tariff and new phone without credit check. Thank you for help. I have serious health issues and need phone. So been a worrie
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MI5
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@Mckay007 wrote:
So even through I’m on o2 refresh I can let my original deal expired without taking advantage of upgrade on us. I can then upgrade with new tariff and new phone without credit check.

Yes, that is correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mckay007
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Thank you
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MI5
Level 94: Supreme
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You're welcome and welcome to the forum too :slight_smile:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Message 9 of 9
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