This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

O2 refresh finished

Go to solution
Anonymous
Not applicable

on ‎12-02-2017 09:02

on ‎12-02-2017 09:02

Hi my o2 refresh contract has ended as I have paid off my device plan. I still pay for my airtime. However I noticed when checking my credit report 02 are showing that my device plan is still live. Should they not close this line of credit down automatically as it has been paid off.
Thabksnin advance
Message 1 of 11
2,626 Views
0 Kudos
10 REPLIES 10

Go to solution
Wa10
Level 19: Quirky
In response to MI5
  • 418 Posts
  • 32 Topics
  • 29 Solutions
Registered:

on ‎13-02-2017 11:37

on ‎13-02-2017 11:37

If there's an issue with how any data is being reported to the CRA's, drop the team an email at creditfilereferrals@o2.com and I'm sure they will pick it up for you. slight_smile Include a copy/screenshot of the inaccurate data from your report if you have it to hand.

 

As has been suggested, it's likely just a reporting delay, but worth picking up so that it doesn't cause you any issues down the line. 

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.
Message 11 of 11
589 Views
0 Kudos
Top