O2 price match USwitch deal?

[Earthperson]

Uswitch offering O2 contact that makes most sense for my usage (12 mth, 4GB pm, u'l text, mins @ £6pm). I'd like to move to this O2 contract.

Happy with using USwitch for O2 contacts - contract is with O2 and all works well

Would be easier for me (and likely O2!) if O2 just matched this offer and I didnt have to go through the hassle of switching to a new O2 SIM. 

Anybody had joy with getting O2 to match a USwitch/O2 deal?

Thanks

[Enlli]

Unlikely. These are special offers with the likes of U Switch and are designed to hook new customers onto the network. O2 will make very little profit from them (if at all) once they have paid commission.

[MI5 · Accepted solution]

@Earthperson 

There's no need for a new sim.

If you follow the USwitch deal it will take you to O2 to buy and the new contract will be updated on your current sim card.

[Earthperson]

Thank you - your description of what happens is correct. WIthin 2 hours of completing the Uswitch purchase I now have the Uswitch deal on my original number without having to change SIM or make any other changes

Unfortunately the correct solution (as you described) is not what the agent on the O2 chat service outlined (they said that I would need to get new SIM/number and contact them to transfer to original number - wrong!) 

Yet another lack of knowledge from the channel that O2 promotes to solve customer questions

I now have a question about the transfer of my Volt benefits to new O2 contract - see new post

[MI5]

Unfortunately that's typical of CS these days..... Glad you're sorted @Earthperson 

[Cob4lt]

If you call O2 directly with the deal details, their sales team will do their best to match the deal

[pgn]

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@Cob4lt wrote:

If you call O2 directly with the deal details, their sales team will do their best to match the deal

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If you are lucky, @Cob4lt - the deal is usually "if you can get it cheaper elsewhere, you lose Refresh benefits, and you cannot avail of Switch Up, and it will be 24month max (O2 offer up to 36months), and yes, your phone might work out cheaper after cashback... - if that is ok, then go elsewhere. Otherwise take what we offer, with higher device cost, longer airtime term (if you are not careful!) and be thankful!".

uSwitch, affordablemobiles, mobilephonesdirect - those offers are the best and are rarely beaten by O2. Good luck!

[JonTheJoker76]

I'm having issues doing this I have 4 lines with them and I've never had an issue when the contract is up to ask can I have the uSwitch deal at £7.99 however one of the lines needs renewing I phoned up today and asked like before can I keep the same package at same price also the deal is on uSwitch, they said no and if I wanted the same deal it would be £14.99, I declined and I said it seems stupid that I can add this deal online on my account and create a new one however their is no option to select keep number or assign it to one of the 4 lines and it wants to create a new number and send a SIM card out so I'm stuck, I've also chatted online best they can do is 10gb less than the original at £7.99 however I do it now I will also face a further £1.80 price increase as well, so I'm doing nothing until mid April so won't get a price increase, failing getting no where I'll have to move all 4 lines to another supplier as I'm not paying 4 x £14.99 

[Enlli]

It's always cheaper via uSwitch. I've done it three years on the run 

Just waiting to see what happens. I'm refusing to pay an extra £1.80 on an £8 contract. As this present deal was taken out mid March last year, I will just leave 

[jonsie]

You just need to make sure you select upgrade on the O2 page