O2 open

[Rob8958]

I’ve been with o2 for over 15 years & o2 open nhs discount for about 5 years . I applied for it they said NO because I got the new iPhone Xs max ? Over £1000 & I don’t get a small discount for air time & over 15 years loyalty to o2 ...

[MI5 · Accepted solution]

They are usually excluded at launch. It pays to check the website for any restrictions.
https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

[jonsie]

And as the discount has to be applied in the first month all current users will be inelligible by the time the restriction is lifted. Loyalty repaid by putting profits before customer care.

[Rob8958]

True . I did try to get it when I first got new phone they said no I had another go on Monday just gone. Went through all application on o2 open pay slip & all that got email say they will check & get back to me .got email this morning saying how to apply it to bill did all that then o2 said NO . HA WASTE OF MY TIME .. and like you said it will be to late by the time i get my bill I will be over time limit to apply ... think this will be my last phone off o2 😔

[Bambino]

@Rob8958 Exasperating for you, I'm sure, but they've always had that policy with new phones, particularly iPhones. You can always show your displeasure by switching providers, but before you do, make sure you will be getting the same coverage or better than you have at present. You're obviously happy with that if you've been with O2 for as long as you have. A better deal with a different provider may not be as good as you think if your signal isn't as good. Coverage should always be the first consideration before price.