On Saturday of this week, I contacted O2 to have my number changed in order to stop abusive text messages I was receiving from an ex.
After confirming that the number I wanted was available, I was told it would cost me £100 and be done in 24 hours. My original number then went dead.
On Sunday I contacted O2, via the online chat facility, and was told that the request was being escalated to priority and would be done within two hours.
4 hours later, I contacted online chat again. After an hour on that facility I was still without a number.
Apparently there was "a technical problem, and the request was stuck". I was also told it would take 5 days to fix.
He then went on to say that the process takes 5 days as I had requested a specific number and they had to do checks.
When I asked which one was it, technical problem, or a standard 5 day process, the response was that it was stuck and they can't do anything other than escalate it. I was offered a refund of line rental for all the days I was without service.
Needless to say that after an hour of going round in circles, I was livid and told this person, that it was totally unacceptable. I expressed my anger at being charged £100 for a service that has failed, and the derisory offer of line rental was not on. He then said we can give you £10 back, and to Call when the process has finished. At this point I was ready to strangle him. He took an alternative phone number and said someone would call me back yesterday. They never did.
I also requested for the old number I had changed from to be assigned to a payg sim and sent to me. He told me, he couldn't do anything as the system was stuck.
Today I called from work, and was told that the request had been cancelled on Saturday. O2 rep could not tell me why and said that someone was looking at it. Again I gave an alternative number and was promised that someone would call me. They haven't.
So now I am left with no telephone number, no idea of wtf is going on and to say I am royally annoyed would be an understatement.
Any ideas where do I go from here?
