O2 keeps failing to get money from Barclaycard

[Anonymous]

Hi

For some months now O2 say they have been refused payment by my Barclaycard account.

They have then barred the phones 2 off, variously.

Today, Barclaycard told me that many other O2 customers who use Barclaycard to pay O2 have been experiencing the same problem and that Barclaycard have been in contact with O2 and established that O2 know that they have a system problem.  Problem is that O2 Customer Services appear unaware.

Please, has anyone else had this problem and what is your take on this?

[Cleoriff]

Good to hear @Martin-O2 Lets hope it gets sorted soon.

[Anonymous]

I had a call this a.m. to say that O2 know about the problem which causes this fault and it first occurred 8/12/17 and was subsequently fixed 24/1/18. No apology. Is there anything else? Too right - how come both my phones were blocked yet again Mon 5/2/18, the continued abusive texts and emails etc and all the untruths which CS told me prior to this and threats they made which were fraudulent? At present, I have no confidence that O2 is taking this matter seriously. I will be sending a copy of this to the CEO also.

[jonsie]

I'm very surprised that O2 admitted a problem in the first place as they usually deny any possibility of a system fault. I'm not at all surprised there was no apology for that very reason. I'm even less surprised that you are still having issues with your account. Keep on at the CEO.

[Anonymous]

Martin

I’m sorry but I have a much bigger priority which is my Wife who appears to have been abandoned by the NHS and is now losing the will to live…

Please will  you take this up on behalf of all O2 users?

The tactics used by O2 are, with one exception - no violence (yet?), no better than those employed by back street money lenders.  

If you feel unable to take this forward for me then I must assume that you are part of the problem and part of O2.

Sorry but this is how you have come over and I am disgusted but not surprised, as I have found other instances of company representatives (secret) mis-directing customers to turn away major problems.

Adrian

[Martin-O2]

Hey @Anonymous I'm sorry to hear that you're still having difficulties with this one. I've sent you another private message so please get back to me when you can.