O2 keeps failing to get money from Barclaycard

[Anonymous]

Hi

For some months now O2 say they have been refused payment by my Barclaycard account.

They have then barred the phones 2 off, variously.

Today, Barclaycard told me that many other O2 customers who use Barclaycard to pay O2 have been experiencing the same problem and that Barclaycard have been in contact with O2 and established that O2 know that they have a system problem.  Problem is that O2 Customer Services appear unaware.

Please, has anyone else had this problem and what is your take on this?

[MI5]

Nothing we can do but sympathise!
Maybe @Marjo or @Martin-O2 can assist in some way?

[Cleoriff]

I think @Martin-O2 already sent @Anonymous a PM. Not sure what the outcome was though?

[MI5]

Appears a nudge may be needed though?

[Cleoriff]

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wrote:
Appears a nudge may be needed though?

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Very likely.....a nudge will do no harm at all....:smileywink:

[MI5]

Thought not

[jonsie]

I'm so sorry that you find yourself in this situation with your dear wife. Having the added problems with your phones just compounds the stress and upset. Until  O2 sort this out with Barclaycard there is absolutely nothing that anyone on here can do or say to make things right or to help you with everything that you have going on in your life at the moment.

Offers of help from @Martin-O2 and @Marjo were I'm sure, made in all good faith but they have no say in getting the top people to change the system. They can feed things back to the necessary people who can then investigate and in most cases solve problems. This isn't an easy fix that someone can sort out until the payment team and Barclays find out what the problem is. Its possibly a blame game and then eventually someone will find the exact cause and fix it.

None of this helps you in the meantime and is obviously adding to your stress levels. My only answer from a personal point of view would be to set up a direct debit to prevent this being a problem. This has probably been talked about earlier but I really don't know what the answer is until someone at O2 makes this an urgent priority.

I just wish you good luck with this and hope it's resolved soon.

[Martin-O2]

Thanks for the mentions guys! 

@Anonymous Unfortunately your reply never came through to me. Can you please send the requested info again, this time directly from the forum using the private message system. 

[Cleoriff]

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wrote:

Thanks for the mentions guys! 

@Anonymous Unfortunately your reply never came through to me. Can you please send the requested info again, this time directly from the forum using the private message system. 

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@AnonymousYou will see in @Martin-O2's signature a line saying ......

"Want to have a chat? Drop me a private message."

If you click on that (In Martins signature) it will take you to the section to send him a private message 

[MI5]

Or just reply to the one Martin sent.

[Cleoriff]

Whatever is easier for the op. They may not realise where to find PM's.

They are new to the forum (and stressed) after all