on 17-03-2014 20:23
on 17-03-2014 20:23
on 22-03-2014 07:10
on 22-03-2014 07:10
on 22-03-2014 07:26
on 22-03-2014 07:26
on 23-03-2014 10:22
2 more days until 7 day reply promise contact ombudsman after that, what the hell is wrong at o2?
on 23-03-2014 10:29
on 23-03-2014 10:29
@Anonymous wrote:2 more days until 7 day reply promise contact ombudsman after that, what the hell is wrong at o2?
From first complaint to o2 you have to wait 8 weeks before the ombudsman will look at the case or o2 have to issue a deadlock letter brfore the 8 weeks .
on 23-03-2014 10:30
thanks for the info adam, customer has to wait for ever as usual then haha
23-03-2014 10:34 - edited 23-03-2014 10:37
23-03-2014 10:34 - edited 23-03-2014 10:37
and 7 working days for compaint review service means they have until tuesday to contact you regarding this if you complained on the 17th
all info here http://www.o2.co.uk/how-to-complain/complain
also read the pdf here http://www.o2.co.uk/how-to-complain/o2-consumer-code-of-practice page 12 for premium rate
on 23-03-2014 11:12
so i finally found time to use live chat and they credited my account straight away, great news.
but who oh why when you call 202 CS you dont seem to get anywhere? this 202 CS service is abysmal
and needs someone to go in there and shake them all up, seems like they get paid to just sit there and promise call backs all day and never get their cases followed up by a supervisor.
on 23-03-2014 11:13
dont take this as me being a satisfied customer, far from it in fact i am still extremely unhappy at o2 and the procedures they use.
on 23-03-2014 11:15
@Anonymous wrote:so i finally found time to use live chat and they credited my account straight away, great news.
but who oh why when you call 202 CS you dont seem to get anywhere? this 202 CS service is abysmal
and needs someone to go in there and shake them all up, seems like they get paid to just sit there and promise call backs all day and never get their cases followed up by a supervisor.
What we typically see on here is Live Chat getting things muddled up and Uk Customer Service {202} getting it right !
on 23-03-2014 11:23
weird eh