on 16-11-2020 17:17
I have tried to stop this premium rate text 65333 through te links - but I don't see a text message to do the STOP reply,
I have followed several links that have taken me round in circles - so confused... spent over an hour trying to resolve this. Also, a bit frightened of contacting them directly or another site as I don't want to fall into another scam.
Is there another easy way?
Please help!
Thank you
Solved! Go to Solution.
on 16-11-2020 17:20
Hi @pd21
See community help here:
And O2 advice here…
https://www.o2.co.uk/help/account-and-billing/premium-service-checker
and this site will to help you get your money back…
You should also ring Customer Service and ask them to place the following bars on your account:
Bar all Direct to bill debits
Bar Premium rate numbers
Veritas Numquam Perit
on 16-11-2020 17:20
Hi @pd21
See community help here:
And O2 advice here…
https://www.o2.co.uk/help/account-and-billing/premium-service-checker
and this site will to help you get your money back…
You should also ring Customer Service and ask them to place the following bars on your account:
Bar all Direct to bill debits
Bar Premium rate numbers
Veritas Numquam Perit
on 16-11-2020 17:20
See help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and here www.payforitsucks.co.uk
Preventative measures here Guide: Tips to avoid unexpected charges on your bill
on 16-11-2020 17:25
on 16-11-2020 17:25
Just to add @Payforit_Sucks claims it belongs to Valuestay.mobi according to this thread
https://community.o2.co.uk/t5/Pay-Monthly/65333/m-p/1199229/highlight/true#M165902
Veritas Numquam Perit
on 16-11-2020 18:28
on 16-11-2020 18:28
@pd21 We can confirm that the only "service" registered as using shortcode 65333 is Valuestay.mobi.
Don't be afraid to contact the company behind the charges. The law is on your side. They need to be able to PROVE that you entered into a contract with them. You don't have to prove that you didn't. My guess is that they will issue a refund quite readily.
Full details of how to deal with these scams is here: https://psconsumers.org.uk/how-to-deal-with-scam-text-charges/