O2 keep fobbing me off over premium scam

[Anonymous]

Three phone calls to O2 over the last 3 days regarding premium rate
Text messages I have received without subscribing.
The rather unhelpful call center is about as much use as a kick in the face saying I'm going to call you back sir and never calling back

I'm starting to lose my patience with O2 right now.

How do I get my money returned?
How do I complain about o2's shocking customer service?

[Anonymous]

If you perform a google search their us quite a few people on forums non too happy with this company !

Example http://www.unknownphone.com/search.php?num=66033

[Anonymous]

You need to contact the above company and advise them you are receiving unsolicited texts from them and demand a refund and that they stop the service. This isn't something O2 can help with I'm afraid.

[Anonymous]

I've had the same sort of thing happen to me a few times O2 have always refunded me straight away and then rung the company for me and told them to stop and then called me back

[Anonymous]

wanty o2 CS 202 keeps telling me they are going to sort it out....they provide me with a contract they should block these known scammers from the network, christ this company has been mining phone numbers since 2012!

it just isnt good enough

[Anonymous]

I have to agree with you there well said

[Anonymous]

email to o2 complaint, they will probably promise a call back like the useless CS department.

oh and for the record CS also told me tonight they did try to call me but i didnt have
voicemail set up? total crap my phone has no missed calls and no text saying i missed any calls and

my voicemail works just fine..

personall details ommited

I have spoken to customer support three times in three days regarding a premium rate number sending me unsolicited Text messages and every time I speak to an advisor they make it their mission to get me off the phone asap and promise A call-back in half an hour which NEVER happens.

I am extremely annoyed

I have been treated appallingly by o2 customer service now and quite frankly in the past also.

I am actually more upset with o2 than the company that has caused this issue at this point in time.

I want all the money this company has stolen from me by mining my number from the internet and then texting me in the hope I just won’t realise or check these charges.

I also demand some sort of compensation from o2 for my TOTAL waste of time and energy regarding this ridiculous matter….

[Anonymous]

Let us know what they say mate

[Anonymous]

i will update, i am just so annoyed about this i have much more important things to do like run my buisiness

[Anonymous]

I agree totally

[adamtemp64]

As advised by others report the scam to Phonepayplus they regulate theses numbers and have the powers to shut down and fine the companies unlike o2. eg http://www.phonepayplus.org.uk/News-And-Events/News/2014/3/70K-fine-for-Ask-Bongo-texts-that-cost-pa...

O2 may make a good will geasture but just relying on o2 to stop it is bad advice use the correct paths and it will help everyone else.