O2 have taken payment but not started contract [ Edited ]

[Iulian]

O2 take me the upfront but don’t work to do the contract. When I receive money back?

[MI5 Level 94: Supreme]

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@Iulian wrote:
O2 take me the upfront but don’t work to do the contract. When I receive money back?

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@Iulian 

Your payment will be held by your bank awaiting O2 to claim it.

If your order failed, O2 will not claim the money and it will return to your cleared funds in 3 to 5 days.

You should call customer services to check if your order was successful or not Guide: How to find help & contact O2