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Level 1: Joiner
Posts: 6
Registered: ‎26-10-2018

Re: O2 have ruined my credit score !

Thank you for your response, I have replied privately.
Community Manager
Posts: 7,523
Registered: ‎18-02-2016

Re: O2 have ruined my credit score !

Hey @Beckyelizabeth this has been escalated and will be in touch as soon as I hear back. 

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Posts: 84,058
Topics: 580
Solutions: 4,252
Registered: ‎04-01-2009

Re: O2 have ruined my credit score !

Anonymous
Posts: 0

Re: O2 have ruined my credit score !

@Beckyelizabeth

 

As a former moderator on a mobile phone related forum this is unfortunately not the first time I've heard of this happening and it is not unique to O2, I do think that it should be mandatory that you are informed by post if the provider cannot collect payment and given a few days grace to contact them and correct the problem before it gets marked as a default but alas that is not the case.

 

Hopefully they'll get it sorted quickly for you.

 

 

Community Manager
Posts: 7,523
Registered: ‎18-02-2016

Re: O2 have ruined my credit score !

@Beckyelizabeth I'm happy to confirm that this has been sorted for you! Any further issues please ask. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Posts: 99,166
Topics: 765
Registered: ‎14-01-2013

Re: O2 have ruined my credit score !

Well done @Martin-O2 and the team.

I'm sure @Beckyelizabeth will be very pleased Smiley Wink

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Posts: 84,058
Topics: 580
Solutions: 4,252
Registered: ‎04-01-2009

Re: O2 have ruined my credit score !

Posts: 115,779
Topics: 571
Solutions: 15,903
Registered: ‎04-04-2012

Re: O2 have ruined my credit score !

Nice one Martin Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 6
Registered: ‎26-10-2018

Re: O2 have ruined my credit score !

Thank you for helping me to escalate this case! For anyone reading in future : persist with calling and posting online until someone takes you seriously. Credit file team responded via email yesterday and now my credit score has gone up a whopping 250 points on Experian so hopefully the mortgage application will be smoother now
Posts: 99,166
Topics: 765
Registered: ‎14-01-2013

Re: O2 have ruined my credit score !

@BeckyelizabethFingers crossed all goes smoothly now fingers crossed

*The Game Is On*

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