Solved: O2 free yearly upgrade programme...

Anonymous · ‎04-01-2017

I'm on the o2 free yearly upgrade programme... My phone is worth £600.00 and I've paid off £300.00, so will 02 pay the remaining £300.00 pound off of my device plan, so I can upgrade? Thanks!

MI5 · ‎04-01-2017

If you wanted to upgrade in a year's time you would have been better off going to O2.
If you are happy with 2 years it's probably cheaper at CPW.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎04-01-2017

Yes, that's how it works.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎04-01-2017

T&C's here http://www.o2.co.uk/termsandconditions/rewards/yearly-upgrade-terms-and-conditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-01-2017

I upgraded yesterday at carphone warehouse, as the O2 shop was closed. Will I still be able to upgrade in a years time? Thanks!

jonsie · ‎04-01-2017

No unfortunately not. You will now be on a standard 2 year contract.

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MI5 · ‎04-01-2017

No, the yearly upgrade is only available on refresh tariffs.
Nothing to say you can't sell your phone and put it towards paying off your contract but it won't be the same as the O2 yearly upgrade programme.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-01-2017

So basically I should of waited to go to the O2 shop? Thanks!

Anonymous · ‎04-01-2017

Also do you think it would of been a better deal at O2, as they would of paid the £300.00 pound off? Thank you so much!

MI5 · ‎04-01-2017

If you wanted to upgrade in a year's time you would have been better off going to O2.
If you are happy with 2 years it's probably cheaper at CPW.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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