Can't find my bills

Anonymous · ‎28-12-2016

I have logged in to My O2 on Mac and on iphone app but cannot find my bills - neither the summary nor the details. The View My Bills section says just go to the summary in My O2, but it isn't there - just the balance.

Anonymous · ‎28-12-2016

Are you a contract customer or payg?

have you tried deleting your browser cache or uninstalling the app then reinstalling

MI5 · ‎28-12-2016

Just tap on latest bill and it will open up to the detailed breakdown.
If you are unable to see this call CS on 202 for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎28-12-2016

@Anonymous wrote:
Are you a contract customer or payg?

Good point.

If just showing a balance it could be a payg account which doesn't give a bill breakdown.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎04-01-2017

@Anonymous have you managed to access your bills yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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