Hi all. Long story. I read Jonsie guide but I've still got problems. So timeline.
After refresh ended last July I went Sim only and got Amazon Prime Video extra. Free for 3 months then payable, no probs, perfect.
Upgraded in store 8 may back to refresh Sony 5 II, pretty good. Stores assistant says you get extra so I said yep do it. She said have to end existing extra and send me a link for new 3 month offer. She does so.
Old APV ends, no worries. Link arrives, click it no worries.
Into Myo2 to Manage Extras, there it is ready to go but...
It says activate it, I hit the button and it says problem with the link. The help useless. The O2 advisor useless. Back to the shop. Useless.
I'm guessing they need to send me the link again.
So current status there it is in manage extras waiting to be activated with days clicking down, no way to do it.
Help! Please!