Wifi underground

[Jessica3333]

Hello, I have always used the o2 WiFi underground on the virgin WiFi via o2 network log in, however recently after the page loads and I select o2 wifi, it asks for my phone number which usually connects me but it now says there’s an error and I can’t be logged in. Have tried with 4g standing outside the tube also but won’t work...the WiFi extra also doesn’t work? Any suggestions appreciated! Thank you!

[MI5 · Accepted solution]

@Jessica3333 

You'll need to call customer service to report it.

They may be able to reset your account to allow you to register again..
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.