O2 extra problem

[Betablue]

Hi all. Long story. I read Jonsie guide but I've still got problems. So timeline.

After refresh ended last July I went Sim only and got Amazon Prime Video extra. Free for 3 months then payable, no probs, perfect.

Upgraded in store 8 may back to refresh Sony 5 II, pretty good. Stores assistant says you get extra so I said yep do it. She said have to end existing extra and send me a link for new 3 month offer. She does so.

Old APV ends, no worries. Link arrives, click it no worries.

Into Myo2 to Manage Extras, there it is ready to go but...

It says activate it, I hit the button and it says problem with the link. The help useless. The O2 advisor useless. Back to the shop. Useless.

I'm guessing they need to send me the link again.

So current status there it is in manage extras waiting to be activated with days clicking down, no way to do it.

Help! Please!

[Betablue]

Hey @Cleoriff guess what, it may not work on Virgin but it does through my PS4, result!! My son said it would, I doubted him, but he was right. Thanks for all of your encouragement and sorry @O2Lisa I waited so long to get back to you but that's me resolved. I'm perfectly happy to watch via PS4 and as always in awe of the very existence of this community ❤️

[Cleoriff]

Brilliant news @Betablue 

I did know it could be watched on certain gaming platforms. PS4 etc.

Thank goodness for kids hey? Far better than us at technology...

Enjoy it now.

[O2Lisa · Accepted solution]

Morning all, so glad it's working for you @Betablue 

Let me know if there's ever anything else I can help with, have a lovely day.