O2 complete incompetent.

[Anonymous]

O2 are becoming a waste of time, twice I have been charged for alleged picture messages to 0000000000001234 when I haven't sent any.
All I get from customer services is that for privacy reasons they cannot disclose the number.
I am now told that it's a "Fault" with my settings and to go into an O2 store. O2 stores are also useless unless you want an upgrade then they are more than happy to help, over wise they are not interested!!
As a result of O2's shire incompetence, I have now been inconvenienced & having to have my new iPhone 5C sent away to Apple as O2 told me over the phone to take it back to a store & what happened, they told me I was outside the 14 days for an exchange.
O2 now are having to send me a temporary SIM card for my 3GS until my 5C is returned within the next 21 days.

[jonsie]

Much better to sound off here...very therapeutic!

[Anonymous]

Another point for future reference is to not let 02 take ownership of your iPhone to send it away.

Always go into your most local apple store after making an appointment for the Genius Bar via an online form found at the Apple homepage. If a fault exists that cannot be remedied in store they give you a new one if it's a recent release or a mint returb if it's an older model. If out if warranty then for a fee they give you an out of warranty refurb.

If one is not local enough then they have a courier service.

I guess their will be nothing wrong with your phone and will probably just do a restore to show they have done 'something' with it.

[Anonymous]

Conpletely agree. Counting down the days until our contracts are finished so we can get rid of this useless shower.

I would suggest you do the same.

[Anonymous]

Now I'm being charged for this strange number 7802000332, all I've sent is texts to my brother and shows up under international messages with this number.

[Anonymous]

Hi

If your sure that number has no connection to your usage then contact Cs via phone to challenge it.

[MI5]

Nothing strange about that number at all. It is the O2 messge centre number for pay monthly and is shown on bill when sending texts to or from abroad 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Business)...

http://community.o2.co.uk/t5/Discussions-Feedback/Roaming-calls-Eu/td-p/21184

[jonsie]

There are multi threads by sulkysam who likes to vent without actually understanding the information on the account. Please come back and ask the relevant questions you need answers for and we will be glad to explain. There is usually a very simple explanation and no need for anger or frustration.