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O2 app and online bill not showing data usage

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Anonymous
Not applicable

on ‎03-02-2014 22:37

on ‎03-02-2014 22:37

My O2 app is not showing how much data I am using and how much I have remaining. It shows how many texts and minutes I have used and how many I have remaining but when I go onto the data tab it just says "sorry there has been a problem, please try again later" it also says the same when I go online onto my account. I have contacted O2 and they said they would sort it and it would be fixed soon but so far it hasn't. Has anyone else had this problem and if so does anyone know how to fix it?

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MI5
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on ‎03-02-2014 22:39

on ‎03-02-2014 22:39

It can only be fixed by CS. It needs access to your account, unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152103 Posts
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Registered:

on ‎03-02-2014 22:39

on ‎03-02-2014 22:39

It can only be fixed by CS. It needs access to your account, unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

‎03-02-2014 22:43 - edited ‎03-02-2014 22:44

‎03-02-2014 22:43 - edited ‎03-02-2014 22:44

Have you tried clicking on "view my bill" then going to recent charges on the left hand side? It should be showing in there for you.

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Anonymous
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on ‎03-02-2014 23:25

on ‎03-02-2014 23:25

I am also frustrated. I cannot access my online monthly bill. I receive a link by email which directs me to My O2 which further directs me to a non existent view my full bill tab. I go round in endless circles. I yearn for a user friendly, simple and quick service. Instead I waste an hour on nothing. My impression of O2 is diminishing...
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perksie
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In response to Anonymous
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on ‎04-02-2014 01:18

on ‎04-02-2014 01:18

@Anonymous wrote:
I am also frustrated. I cannot access my online monthly bill. I receive a link by email which directs me to My O2 which further directs me to a non existent view my full bill tab. I go round in endless circles. I yearn for a user friendly, simple and quick service. Instead I waste an hour on nothing. My impression of O2 is diminishing...

It sounds as if you aren't using the correct log in for your account.

 

A call to O2 should sort it for you.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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