O2 app and online bill not showing data usage

[Anonymous]

My O2 app is not showing how much data I am using and how much I have remaining. It shows how many texts and minutes I have used and how many I have remaining but when I go onto the data tab it just says "sorry there has been a problem, please try again later" it also says the same when I go online onto my account. I have contacted O2 and they said they would sort it and it would be fixed soon but so far it hasn't. Has anyone else had this problem and if so does anyone know how to fix it?

[MI5 · Accepted solution]

It can only be fixed by CS. It needs access to your account, unfortunately.

[Anonymous]

Have you tried clicking on "view my bill" then going to recent charges on the left hand side? It should be showing in there for you.

[Anonymous]

I am also frustrated. I cannot access my online monthly bill. I receive a link by email which directs me to My O2 which further directs me to a non existent view my full bill tab. I go round in endless circles. I yearn for a user friendly, simple and quick service. Instead I waste an hour on nothing. My impression of O2 is diminishing...

[perksie]

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@Anonymous wrote:
I am also frustrated. I cannot access my online monthly bill. I receive a link by email which directs me to My O2 which further directs me to a non existent view my full bill tab. I go round in endless circles. I yearn for a user friendly, simple and quick service. Instead I waste an hour on nothing. My impression of O2 is diminishing...

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It sounds as if you aren't using the correct log in for your account.

A call to O2 should sort it for you.